Privacy Policy

Personal information

Where you provide personal information, we will only use it to deliver the services you have requested.

If you have registered for our newsletter we will record your email address and other information if you have provided any. This will be treated as confidential. It may be used for internal review and to notify you about updates about our work.

 We will process your information to deliver the services that you have requested in line with the requirements of the Data Protection Act 1998.

We may process your personal data, for example, when you respond to our consultations, when we conduct research or gather statistics, when you contact our teams or as part of our regulatory activities.

We process personal data that has been provided to us by you or by a third party for the specific purpose of meeting our regulatory objectives.

For queries about data protection issues please email our Data Protection Officer.

Google analytics

In order to understand which parts of our website are popular and which areas may need improvement we use Google Analytics to capture about you and your use of our website. We do not use Google Analytics on ENTRUST Online (EOL), only on the website.

We will only use the data in a general way to make sure we are delivering the best possible service to our audience. By using our site, you agree to this.

This statement does not cover links within this site to other websites.


When we provide services we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally and are used to:

  • Recognise your device so you don’t have to give the same information several times during a task;
  • Remember your settings so you don’t have to set them on every visit;
  • Recognise that you may already have given a username and password so you don’t need to do it for every web page requested;
  • Measure how many people are using services so they can be made easier to use and we can make sure there’s enough capacity to ensure they are fast; and
  • Analyse anonymised data to help us understand how people interact with our services so we can make them better.