2019 Updated ENTRUST Customer Charter
As part of our ongoing commitment to continuous improvement, customer service and stakeholder satisfaction we have reviewed and updated our Customer Charter and reviewed our standards of service. More...
News
Welcome to ENTRUST News.
Reminder on administration costs and unspent funds guidance
We would like to remind Environmental Bodies (EBs) of the guidance levels referred to in the Administration Costs and Unspent Funds framework relating to administration costs and unspent funds, and recommend that if they are not meeting the guidance level, they take appropriate action before 31 March 2020. More...
Environmental Body Governing Member and Contact Details
Environmental Bodies (EBs) enrolled in the Landfill Communities Fund (LCF) with ENTRUST, have a statutory responsibility, as part of their enrolment to ensure that the records of the EB Governing Members (for example, Trustees and Directors), and the EB Governing Documents are kept up to date on ENTRUST Online (EOL). More...
Compliance and Enforcement Findings Quarters 1 and 2, 2019/2020
We are pleased to publish the Quarterly Compliance and Enforcement Findings report for the first six months of 2019/2020. This report summarises our compliance findings and enforcement action taken in the first two quarters of the year and is published to help Environmental Bodies (EBs) understand the most common non-compliant issues so that they can take action to avoid encountering these issues themselves. The report also provides recommended actions so that EBs can understand how to put appropriate controls in place to avoid these issues. More...
LCF Value for Money (VfM) Report 2018 2019
In accordance with the Terms of Approval (TOA) and the Reporting Schedule between ENTRUST and HM Revenue & Customs (HMRC) in our 2019-2022 Corporate Plan, in August 2019 ENTRUST provided HMRC with a Value for Money (VfM) report containing an analysis for the period 2016/2017 to 2018/2019 of the value of LCF monies invested in projects and VfM data for projects completed in the 2018/2019 reporting year. More...