Covid-19/Coronavirus - an update on ENTRUST working arrangements

20 Mar 2020

Since our last update on the ENTRUST website on 13 March 2020, we have seen significant developments in the information and advice issued by HM Government in relation to Covid-19 (Coronavirus).

ENTRUST are wholly committed to, and constantly monitoring the Government's guidance relating to the current situation.

ENTRUST's number one priority remains the safety, health and well-being of our staff, stakeholders and their families.

With this in mind, and in light of recent announcements, we have revised our working practices, which we wanted to update you on.

Where possible, our staff are now working from home, with the full technical support to enable them to carry out their respective duties. We also have a small number of staff who continue to work in our office, and we have taken all available measures to ensure their safety.

However, we are confident that despite these changes, we will continue to provide all of our stakeholders with a high level of quality services across the portfolio of our responsibilities.

As you will know, over recent years we have moved to a 100 per cent e-delivery of services, and in line with that, and during this unprecendented time, we aim to utilise electronic communications wherever possible to deliver our regulatory services.

As part of this process, we would therefore request that where possible you send your queries to ENTRUST via email to

We will provide a further update on how to contact ENTRUST with enquiries about the Statutory Annual Return (Form 4).

Furthermore, with the Government's advice on social distancing we are no longer undertaking any face to face meetings.

For the time being all compliance inspections will be undertaken by phone call and/or email communication. We also have the facilities to schedule conference calls, where required.

We'd like to thank Environmental Bodies (EBs) who have submitted questions or enquiries about how their statutory obligations under the Landfill Tax Regulations (1996) (Regulations) stand during this period of uncertainty. ENTRUST and HM Revenue & Customs (HMRC) are currently discussing the impact of Covid-19 on the application of the Regulations and we will issue further guidance on the position as soon as possible.

We will also communicate all updates on the ENTRUST website and via email communication to the main contact of all EBs.