EB Satisfaction Survey Findings 2015

9 Nov 2015

We have published the results of our 2015 Environmental Body (EB) Satisfaction Survey.

In line with best practice, we undertake an annual Satisfaction Survey in May each year, which provides EBs with an opportunity to submit their feedback, thoughts, and opinions on the quality and performance of our services. The responses and the findings that we receive enable us to form a better understanding of our effectiveness in regulating the Landfill Communities Fund (LCF).

Since 2013, we have refined the questionnaire, building on the results and feedback from previous surveys and responding to different areas of business need, whilst retaining key benchmarking measures to ensure we can compare our performance year on year.

We have carefully analysed the results of the survey and have developed an action plan to address those areas and issues, which stakeholders consider we should improve. A copy of the results of our analysis and our action plan are published on the right hand side of this page and here on the Environmental Body satisfaction survey page of our website.

Thank you to all EBs who submitted a response to the 2015 Satisfaction Survey. We will launch our next EB Satisfaction Survey in May 2016.