Environmental Body satisfaction survey

We conduct a survey every year to give Environmental Bodies (EBs) an opportunity to provide us with feedback, thoughts and opinions on the quality and performance of the services we provide. This allows us to identify our strengths and areas for improvement.

Our 2020 EB Satisfaction Survey was available from 22 June to 16 August 2020. Thank you to all EBs who submitted a response to the survey in 2020.

The documents below provide an overview of our findings from the 2020 survey, a detailed document with charts and an action plan to address any areas or issues which our stakeholders consider we should improve.

We will launch our next EB Satisfaction Survey in May 2021.

To view the results of previous years' surveys please see the archived survey results page.

Name Description File Type
Environmental Body satisfaction survey 2020 results overview

An overview of the results from the 2020 Environmental Body satisfaction survey

pdf - Download
Environmental Body satisfaction survey 2020 detailed results

This document shows the results of the 2020 Environmental Body satisfaction survey in chart format.

pdf - Download
Environmental Body satisfaction survey 2020 action plan

The action plan from the 2020 Environmental Body satisfaction survey.

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