EB Satisfaction Survey Findings 2016

9 Nov 2016

We have published the results of our 2016 Environmental Body (EB) Satisfaction Survey.

In line with best practice, we undertake an annual Satisfaction Survey in May each year, which provides EBs with an opportunity to submit their feedback, thoughts, and opinions on the quality and performance of our services.

Alongside our other stakeholder feedback surveys (which include the Compliance Inspection feedback and the Helpline feedback surveys), the EB Satisfaction Survey acts as an annual benchmark of how our stakeholders perceive and understand the quality of the services we provide when regulating the Landfill Communities Fund (LCF). Following an analysis of the results, we are then able to target our resources more effectively.

Since 2013, we have refined the questionnaire, building on the results and feedback from previous surveys and responding to different areas of business need, whilst retaining key benchmarking measures to ensure we can compare our performance year on year.

We have carefully analysed the results of the survey and have developed an action plan to address those areas and issues, which stakeholders consider we should improve. A copy of the results of our analysis and our action plan are published on the right hand side of this page and here on the EB Satisfaction Survey page of our website.

Thank you to all EBs who submitted a response to the 2016 Satisfaction Survey. We will launch our next EB Satisfaction Survey in May 2017.