ENTRUST Corporate Plan 2021-2024

31 Mar 2021

We are pleased to publish our Corporate Plan for 2021-2024. ENTRUST has operated as the Regulator of the Landfill Communities Fund (LCF) since the fund's inception in 1996. In undertaking this role, ENTRUST:

  • Mitigates the risk of financial loss to the Exchequer by providing HM Revenue & Customs (HMRC) with independent assurance that LCF monies are spent compliantly in accordance with the Regulations; and
  • Continues to deliver the requirements of the ENTRUST/HMRC Terms of Approval (TOA), which ensure that we fully support HMRC in regulating the fund and delivering the annual objectives and Key Performance Indicators (KPIs) set by HMRC.

Our Corporate Plan for 2021-2024 sets out the regulatory activities across our business which we consider are key in supporting these objectives across this Corporate Plan period. During the COVID-19 pandemic, we have continued to operate using our Business Continuity Plan (BCP). ENTRUST's proven ability to manage our business and respond to fast changing and challenging circumstances provides HMRC with robust assurance in relation to the regulation of the LCF and with regard to any continuing challenges from the pandemic in 2021/2022.

In 2021/2022 we will continue to maintain our 'coaching to compliance' ethos by focusing on the stakeholder experience that we offer to Environmental Bodies (EBs) and by minimising the administration burden on them.

Due to the potential ongoing effects of COVID-19 on normal business operating models, we will utilise virtual technology (such as video conferencing) to support our innovative stakeholder engagement plan which includes positive partnering relationships between the ENTRUST Board members and Chief Executive (CEO) and the Boards and CEOs of our largest stakeholders.

In delivering our statutory role, our overarching strategy is to remain a lean, agile, proactive and efficient regulator, committed to providing continual improvements in the regulation of the LCF. To deliver this work, we will continue to utilise our staff effectively, ensuring that they are multi-skilled across teams and continually seek methods to improve and increase our regulatory assurance to HMRC whilst minimising our resource requirement.

The summary document outlines our plans and our agreed KPIs for the coming year. You can also read the document in full for further detail on our plans.