Complaints procedure

We strive to provide a consistently high level of service which exceeds the expectations of our stakeholders.

If you feel that we have not met our standards of service, or if you are unhappy with any aspect of the service you have received from us, please tell the member of our staff that you have been dealing with. We will make every effort to resolve any issues quickly, explain what we have done and why.

If you are still dissatisfied and wish to register your complaint formally please contact us or write to:

ENTRUST Complaints Co-ordinator
60 Holly Walk
Royal Leamington Spa
CV32 4JE

Following receipt your complaint will be acknowledged within two working days and you will receive a full reply within ten working days. In the event that this is not possible we will explain why and advise when you can expect a full reply.

If following our response you are still unhappy with the service you have received, you can ask for your complaint to be referred to our Chief Executive, Christopher Welford.

If you have serious concerns that you want to bring to our attention regarding either the Landfill Communities Fund (LCF) or ENTRUST, you can access our Whistle Blowing Procedure, on the right of this page, which provides you with information on how to do this.

We aim to continually improve the quality of service provided to stakeholders and to better serve their needs. To help us achieve this aim we welcome your feedback and suggestions.