How we protect and store personal data

All Environmental Body (EB) data, including the personal information of governing members and contacts is held within ENTRUST Online (EOL), our secure online database. Your personal data may also be stored in documents such as compliance inspection reports, emails and other EB records stored within our secure network. We also use a third party system, CampaignMaster, to send our email communications and your name and email address is recorded within that database. All of these databases and networks are hosted securely through servers based in the UK.

If you choose to use the 'Contact Us' form within the ENTRUST website, this information is held securely on a UK based server. To further protect your personal data, the ENTRUST website is securely encrypted, meaning your message should not be accessed by unauthorised users.

Whilst you are on a secure page of the ENTRUST website, or EOL, your data is protected and ENTRUST's systems are certificated by Cyber Essentials as secure. However, we cannot guarantee the security of any information you transmit to us by email or post. Once we receive your information it will be protected by our data protection policies and processes. Where we have given (or where you have chosen) a password which enables you to access EOL, you are responsible for keeping this password confidential and we ask you not to share your password with anyone.

Finally, we use SurveyMonkey to collect the data for our satisfaction surveys. SurveyMonkey is hosted outside of the EU, and is covered by a Standard Contractual Clauses (SCC) data processing agreement between SurveyMonkey and ENTRUST, in line with the ICO and EU guidance. However, any personal data collected in our surveys is optional, and not required for completion of the survey.